Privacy Policy

Effective Date: January 1, 2026

Welcome to The Digital Nook ("we," "us," "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website development, hosting, and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

We collect several types of information to provide and improve our Services:

1.1 Personal Information

When you use our Services, we may collect:

• Contact Information: Name, email address, phone number, billing address
• Account Information: Username, password, account preferences
• Payment Information: Billing details, transaction history, payment method details (processed securely through third-party payment processors)
• Business Information: Company name, GSTIN, business address, website requirements
• Communication Data: Emails, chat transcripts, support tickets, and feedback

1.2 Website Project Information

When you engage us for website development:

• Website Content: Text, images, logos, videos, and other materials you provide for your website
• Credentials: Domain registrar login, hosting account details, third-party service credentials (with your consent)
• Project Specifications: Design preferences, functionality requirements, target audience information

1.3 Technical and Usage Data

We automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, features used, error logs
• Website Analytics: Visitor statistics, traffic sources, user behavior on websites we host
• Cookies and Tracking Technologies: We use cookies to enhance user experience. You can control cookies through your browser settings

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To develop, host, and maintain your website
• Communication: To respond to inquiries, provide updates, and send important notices
• Billing and Payments: To process transactions and manage subscriptions
• Improvement: To enhance our Services, develop new features, and conduct research
• Security: To protect against fraud, abuse, and security threats
• Compliance: To fulfill legal obligations under Indian laws and regulations
• Marketing: To send promotional materials (with your consent) about our Services

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information in these limited circumstances:

3.1 With Your Consent

We share information when you direct us to, such as when connecting third-party services to your website.

3.2 Service Providers

We engage trusted third-party vendors who help us operate our business:

• Hosting Providers: To host websites on our servers
• Payment Processors: To handle transactions (Razorpay, PayPal, etc.)
• Domain Registrars: To register and manage domain names
• Communication Tools: For email, chat, and customer support

3.3 Legal Requirements

We may disclose information if required by:

• Indian courts, law enforcement agencies, or government authorities
• Legal processes such as subpoenas or court orders
• To protect our rights, property, or safety, or that of others

3.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, user information may be transferred as a business asset.

4. Data Security

We implement robust security measures to protect your data:

• Encryption: SSL/TLS encryption for data in transit
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Backup Systems: Regular backups of website data
• Employee Training: Security awareness training for all staff

5. Data Retention

We retain your information for as long as necessary:

• Active Accounts: Information is retained while your account is active
• Legal Requirements: We retain data as required by Indian laws (typically 5+ years for financial records)
• Project Data: Website files and project data are retained for 1 year after service termination
• Backup Data: Regular backups are maintained according to our data retention policy

6. Your Rights (Indian Users)

As an Indian user, you have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal data
• Right to Correction: Update or correct inaccurate information
• Right to Withdraw Consent: Withdraw consent for data processing
• Right to Grievance Redressal: File complaints regarding data handling
• Right to Opt-Out: Opt-out of marketing communications

To exercise these rights, contact our Grievance Officer:

Grievance Officer: Mr. Dhiraj Narula
Email: [email protected]
Response Time: We will respond within 30 days as per Indian regulations

7. Third-Party Services

Your website may use third-party services (payment gateways, analytics, etc.). These services have their own privacy policies, and we encourage you to review them.

8. International Data Transfers

As an India-based company, we primarily store data on servers located in India. If data is transferred outside India, we ensure adequate protection through appropriate safeguards.

9. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of significant changes by:

• Posting the new policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date

Your continued use of our Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices:

The Digital Nook Privacy Team
Email: [email protected]
Phone: +91 9896592584
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Registered Address:
The Digital Nook
144, E Block sector 11, Ballabgarh
Faridabad, Haryana 121006
India