Refund Policy

Effective Date: January 1, 2026

1. Overview

At The Digital Nook, we strive to deliver exceptional website development and hosting services. We understand that sometimes circumstances change, and we have established this refund policy to be fair to both our clients and our business. This policy outlines the terms and conditions under which refunds are granted for our services.

2. Website Development Services Refund Policy

2.1 Standard Website Packages (₹2999 & ₹3999)

For our standard website packages, we offer the following refund structure:

Project Stage	Refund Amount	Conditions
Before Project Initiation	90% of payment	If cancellation request is made within 24 hours of payment and before any work has started
During Design Phase	50% of payment	If cancellation is requested after design approval but before development begins
During Development Phase	30% of payment	If cancellation is requested after development has started but before completion
After Completion	No refund	Once website is completed and delivered to client

2.2 Custom Website Development

For custom website projects, refunds are determined based on:

• Work completed up to cancellation date
• Resources allocated and utilized
• Milestones achieved
• Specific terms outlined in the custom project agreement

3. Web Hosting Services Refund Policy

3.1 Hosting Plans

Service	Refund Period	Refund Amount	Conditions
Shared Hosting	30 days	100%	If service doesn't meet advertised specifications
Annual Hosting Plans	First 30 days	Pro-rata for unused months	After 30 days, refunds are pro-rated for unused months minus setup fees
Domain Registrations	Non-refundable	0%	Domain registration fees are paid to third-party registrars and cannot be refunded
SSL Certificates	Non-refundable	0%	Once issued, SSL certificates cannot be revoked or refunded

4. Non-Refundable Services & Situations

The following services and situations are non-refundable:

• Domain Name Registrations/Renewals: Once registered, domain names cannot be refunded as fees are paid to domain registrars
• SSL Certificates: Once issued, SSL certificates cannot be revoked or refunded
• Third-Party Licenses: Any fees paid for third-party software, plugins, or themes
• Completed Work: Any work that has been completed and delivered to the client
• Revisions Beyond Scope: Additional work requested beyond the original project scope
• Client-Requested Cancellations: After significant work has been completed
• Project Delays Caused by Client: If project delays are due to client's failure to provide required materials or feedback
• Violation of Terms: Services terminated due to violation of Terms of Service
• Services Used/Consumed: Any services that have been utilized or consumed

5. How to Request a Refund

5.1 Refund Request Process

1. Contact Support: Send an email to [email protected] with subject "Refund Request - [Your Order Number]"
2. Provide Details: Include:
   • Full name and contact information
   • Order number or transaction ID
   • Service purchased
   • Reason for refund request
   • Any supporting documentation
3. Review Period: We will acknowledge your request within 24 business hours and complete review within 3-5 business days
4. Resolution: You will receive an email with our decision and next steps

5.2 Required Documentation

• Proof of purchase (invoice, receipt, transaction ID)
• Bank account details for refund (if payment was by bank transfer)
• Identification proof (for large refund amounts)

6. Refund Processing

6.1 Processing Time

Once approved, refunds are processed within:

Payment Method	Processing Time	Notes
UPI	24-48 hours	Fastest refund method
Credit/Debit Cards	5-10 business days	Depends on bank processing
Net Banking	3-7 business days	Indian bank transfers
PayPal	3-5 business days	For international clients

6.2 Refund Method

Refunds are issued to the original payment method whenever possible. If this is not possible, we may issue refunds via:

• Bank transfer (NEFT/RTGS/IMPS)
• UPI payment
• Company check (for large amounts)

7. Dispute Resolution

If you are dissatisfied with our refund decision:

7.1 Escalation Process

1. Contact our Grievance Officer at [email protected]
2. We will conduct an internal review and respond within 7 business days
3. If still unresolved, we may involve a neutral third-party mediator

7.2 Legal Recourse

As per Indian consumer protection laws, you have the right to approach:

• District Consumer Disputes Redressal Forum
• State Consumer Disputes Redressal Commission
• National Consumer Disputes Redressal Commission

8. Special Considerations

8.1 Quality Issues

If you are dissatisfied with the quality of our work:

• We will first attempt to rectify the issues at no additional cost
• If issues cannot be resolved to your satisfaction, we will discuss refund options
• We may require access to the website/server to verify issues

8.2 Project Cancellation by The Digital Nook

In rare cases where we need to cancel a project:

• You will receive a full refund of any payments made
• We will provide all work completed up to that point
• We will provide a detailed explanation for the cancellation

8.3 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, government restrictions, wars, epidemics, or natural disasters.

9. Contact Information

For refund requests and inquiries:

Refund Department
Email: [email protected]
Phone: +91 9896592584 (Monday to Friday, 10:00 AM to 6:00 PM IST)
WhatsApp: +91 9896592584

Address: 144, E Block sector 11, Ballabgarh, Faridabad, Haryana 121006, India

Grievance Officer
Name: Mr. Dhiraj Narula
Email: [email protected]